customer service
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FAQ'S
What if I can't find what I want?
Canterbury of New Zealand will add new products every month. Please join our mailing list and be the first to know of new arrivals, promotions.
How do I check out?
· Once you've added all of your products you want, select "view cart" location on the top bar on every page and select "check out" button at the bottom of the page.
· Next you will be asked for your order information, billing address, shipping address, credit card info, etc. After your order has been submitted, a confirmation page will appear with your order number.
· You will receive an email confirming your order has been received and is being processed.
· For USA GROUND SHIPPING - please allow up to 14 business days.
How can I check the status of my order?
To check the status of your order, please contact UPS and have your tracking number ready. Orders take up to 48 hours to be processed Monday-Friday. Orders received on weekends will be processed on Monday, then the shipping time applies. If you select overnight shipping, the shipment will ship overnight AFTER the 48 hour processing period. Any further questions please call us at (732) 543-1912.
If you don't have a tracking number or have further questions, please contact Customer Service: info@canterburynzusa.com. Please indicate your order number in the subject line. (You'll receive a reply within 2 business days. Business Hours are M-F 9AM-6PM EST)
Can I buy product from the other Canterbury of New Zealand sites and get it shipped to the USA?
Whether or not the other sites will ship to the USA depends on the site. However, you should be cautioned that we can only accept returns of merchandise purchased at this USA online store. You will have to deal with the site you purchased it from and return it to them, which could include costly shipping charges.
How do the sizes run?
ON-FIELD products are designed to be used in rigorous sporting activities, especially rugby. The size charts on the site will help guide you. FASHION products have a slimmer contemporary fit compared to SPORT products. If you prefer a more generous fit, it is recommended you buy the next size larger. The FASHION products run one full size smaller than SPORTS products, so if you wear a Large in SPORTS products, it is recommended you size up to XL in FASHION products. A sizing chart is also helpful on the site to guide you. Kid’s FASHION products run consistent with standard Kid’s sizes.
What if I can't find my size?
Available USA sizing information is indicated on each item. We remove all out-of-stock sizes. If for some reason you order an item that is out-of-stock, we will contact you so you can make another selection. If you have any further questions about sizing please contact: info@canterburynzusa.com (You'll receive a reply within 2 business days. Business Hours are M-F 9AM-6PM EST)
PAYMENT OPTIONS
We accept Visa, MasterCard, American Express and Canterbury Gift Certificates in US dollars.
Sorry, at this time we cannot accept Discover, cash, CODs or checks.
ORDER CONFIRMATION
After your order has been submitted, a confirmation page will appear with your order number. You will receive an email confirming your order was received and is being processed. Allow 48 hours to be processed. For USA GROUND SHIPPING - Please allow up to 14 business days.
COUPON CODES OR DISCOUNT CODES
How to apply a Coupon Code or Discount Code to your order
· Shop at http://www.canterburynzusa.com/.
· Find your coupon code number
· When you're ready to check out, enter your coupon code number in the "coupon code " box provided on the "Shopping Bag " page and hit "Apply coupon" button. The coupon code discount will be subtracted from your order and will be shown right above the Total.
Important - Please Read:
· Coupon Codes are redeemed on our web site http://www.canterburynzusa.com/ only.
· Coupon Codes are NOT redeemable for cash and cannot be returned for a cash refund.
· We are not responsible for lost or stolen coupon codes or if coupon codes are undeliverable or not received as a result of inaccurate e-mail address.
SHIPPING & DELIVERY
We offer an inexpensive shipping rate for our customers. Rates are based upon the total cost of your merchandise. For more information, please contact us at info@canterburynzusa.com.
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USA Shipping |
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PLEASE NOTE:
· All orders will be processed the following business day (no same day orders). Orders placed BEFORE 8PM EST (5PM PST) M-F will be processed the next business day. All orders placed AFTER 8PM EST (5PM PST) M-F will be processed in 2 business day. Orders placed on Saturday & Sunday will be processed on Monday or the next business day.
· For your shipping address: please make sure to provide a street address. -- Sorry, we do not accept PO Boxes.
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USA Shipping Rates (except Hawaii & Alaska) |
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your shipping is: |
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Ground
(approx. 14 business days) |
3 Day Air |
2 Day Air |
Overnight |
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Hawaii and Alaska Shipping |
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Hawaii and Alaska orders are shipped ONLY via Ground, 2 day or overnight. - Sorry, 3 day air shipping is NOT available for these states. For your shipping address, please make sure to provide a street address. -- Sorry, we do not accept PO Boxes.
Please Note: All orders will be processed the following business day (no same day orders). Orders placed BEFORE 8PM EST (5PM PST) M-F will be processed the next business day. All orders placed AFTER 8PM EST (5PM PST) M-F will be processed in 2 business day. Orders placed on Saturday & Sunday will be processed on Monday or the next business day.
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Hawaii and Alaska Shipping Rates |
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your shipping is: |
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Ground
(approx. 14 business days) |
3 Day Air |
2 Day Air |
Overnight |
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